1. Who we are
Fibonacci SaaS (saas.fib.im) is where you buy and manage subscriptions to the software of Fibonacci Impact. The products and this site are provided by Fibonacci Impact LLC, Sharjah Media City (Shams), Sharjah, United Arab Emirates (“we”, “us”). These terms apply between us and you, the person or business that signs in and subscribes (“you”).
2. The products
The products are Fibonacci Socials, Fibonacci ToolBox, Fibonacci CRM and Fibonacci Notes, each described on its page here and on its own site. A product may have its own additional terms (for example the rules for publishing to third-party platforms in Fibonacci Socials, in the Fibonacci Impact terms); where they differ from these, the product’s own terms apply to that product. A product marked “early access” or “coming soon” is not sold through this site.
3. Your account
- You sign in with Fibonacci single sign-on: one Fibonacci account for every product. A subscription belongs to the account that bought it.
- You must be at least 18 years old, or the age of majority where you live, to subscribe.
- Keep your sign-in details to yourself. You are responsible for what happens under your account; tell us at once at [email protected] if you think it has been misused.
4. Orders, prices and payment
- Creem is the merchant of record. Orders are processed by Creem, our merchant of record. Creem handles the payment, sales tax and VAT, and invoices, and its name appears on your receipt. Creem’s own terms apply to the payment itself.
- Prices are shown in US dollars and exclude taxes. Creem adds the sales tax or VAT that applies where you are and shows the total before you pay.
- A subscription is billed in advance, monthly or yearly as you choose, and renews automatically at the end of each period until you cancel. A per-user plan is billed for the number of users you choose.
- We may change a price. A change never applies to a period you have already paid for, and we tell you by email before it applies to your next renewal, so you can cancel first.
- If a renewal payment fails, you keep access for a short grace period while it is retried. If it still cannot be collected, the subscription ends.
5. Cancelling and refunds
You can cancel at any time from Manage billing on your account page. You keep the plan until the end of the period you have paid for, and you are not charged again. Refunds, including the 14-day money-back guarantee on a subscription’s first payment, are described in the Refund Policy.
6. Free plans and trials
Free plans and trials are free of charge within the limits shown on the product’s page. We may change those limits, and we tell you before a change takes away something you use.
7. Acceptable use
Use the products lawfully and in line with these terms. Do not use them to break the law, to infringe anyone’s rights, to send unsolicited bulk messages, to probe or overload our systems, or to get at other customers’ data. We may suspend access that puts the products or other customers at risk, and we will tell you why.
8. Your content
What you put into a product stays yours. You let us host, process and transmit it only as far as we need to provide the product to you. You are responsible for having the right to use it.
9. Availability
We work to keep the products available and your data safe, but they are provided “as is” and we do not promise that they will be uninterrupted or free of errors. Some products depend on third-party services we do not control.
10. Liability
To the extent the law allows, we are not liable for indirect or consequential loss (such as lost profits, revenue, data or goodwill), and our total liability is limited to the greater of what you paid us for the products in the twelve months before the claim arose and USD 100. Nothing here limits liability that cannot be limited by law, or your rights as a consumer where you live.
11. Ending
You may stop using a product at any time. We may end a subscription with reasonable notice, refunding the unused part of a period you have paid for, or straight away for a serious breach of these terms.
12. Law and disputes
These terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Sharjah. We will first try to settle any dispute by talking; failing that, the courts of Sharjah, United Arab Emirates have exclusive jurisdiction, without prejudice to any right you have under the law of your own country of residence to bring proceedings there.
13. Changes and contact
We may update these terms; for a change that matters we tell subscribers by email before it applies. Questions: [email protected], or the contact page.